Tekst.ai

Overview

Boosting Customer Support with AI is a service offered by Tekst.ai that aims to automate and enhance customer service processes. By leveraging custom AI technology, Tekst.ai enables companies to solve common customer cases, tag, prioritize, and route incoming tickets efficiently. This AI-powered solution results in higher productivity and lower costs for customer support operations.

The benefits of using Tekst.ai's Boosting Customer Support with AI include:

1. Powerful Support: Deliver an improved customer experience with fewer resources. By integrating with your CRM software, Tekst.ai's custom trained AI automatically routes tickets to the appropriate customer agent, eliminating manual tasks and making customer support scalable. The AI technology also includes features such as topic detection, sentiment detection, and language detection.

2. Custom Integration: Tekst.ai offers seamless integration with your favorite CRM and other tools. They provide custom integration options, ensuring compatibility and smooth ticket dispatching, without any setup costs for your employees.

3. First Line Support: The AI solution resolves repetitive tickets using historical data and past traffic. It enables support outside business hours, optimizes self-service, and allows agents to focus on the most important issues. This reduces backlog, lowers average response time, and decreases the cost per ticket.

4. Second Line Support: Tickets can be tagged with the right topic, urgency, language, and sentiment using Tekst.ai's AI capabilities. This allows for effective prioritization and routing to the appropriate agent. By specializing and lowering costs, the solution creates happier customers.

5. Monitoring and Improvement: The Tekst.ai platform provides tools to observe and improve performance. Companies can discover new patterns, update self-service options, and create new blogs to deliver the best service possible. This data-driven approach allows for continuous optimization and maximizes the return on investment (ROI).

The Boosting Customer Support with AI service offered by Tekst.ai includes the following key features:

1. Automate Customer Service: The custom AI provided by Tekst.ai can automatically handle common customer cases, reducing the need for manual intervention and increasing efficiency.

2. Ticket Tagging, Prioritization, and Routing: Incoming tickets are tagged with relevant information such as topic, urgency, language, and sentiment. The AI system prioritizes and routes these tickets to the appropriate customer agent, ensuring efficient handling.

3. Integration with CRM Software: Tekst.ai seamlessly integrates with CRM software, allowing for efficient ticket routing based on customer data and context. This integration enhances customer support operations and improves the overall experience.

4. Custom Integration: Tekst.ai offers custom integration options, allowing businesses to connect their favorite CRM and other tools seamlessly. This ensures a smooth transition from static ticket routing to smart ticket dispatching.

5. Performance Monitoring and Improvement: The Tekst.ai platform provides insights into ticket handling, enabling businesses to observe and improve their support performance. By identifying patterns and updating self-service options, companies can continuously enhance their customer support operations.

6. File Detection and Routing: The AI system can detect different types of files and predict, prioritize, and route them accordingly. This capability streamlines support processes related to file handling, allowing for scalability and improved efficiency.